Privacy Policy

1. Introduction

Supported Living Partners (operated by DSGR Ltd, Company Number 14057324, registered office address: 99 Wellington Road North, Stockport, Cheshire, United Kingdom, SK4 2LP) is committed to protecting your privacy and personal data in accordance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number
• Property Information: Address, property type, number of bedrooms/bathrooms, condition, features
• Business Information: Organisation name, CQC registration number (for care providers)
• Financial Information: Expected rental amount, budget ranges
• Technical Information: IP address, browser type, device information (collected via analytics)
• Usage Data: Pages visited, time spent on site, interaction with forms (collected via Google Analytics)

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your property submission or service inquiry within 48 hours
• To match landlords with suitable care providers
• To conduct property assessments and provide market intelligence
• To verify CQC registration and conduct due diligence checks
• To communicate with you about our services
• To improve our website and services through analytics
• To comply with legal obligations and regulatory requirements

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: You provide consent when submitting forms on our website
• Contract: Processing necessary to enter into or perform a contract with you
• Legitimate Interests: Our legitimate business interests in matching properties with providers
• Legal Obligation: Compliance with legal and regulatory requirements (e.g., anti-money laundering checks)

5. Data Sharing and Disclosure

We may share your information with:

• Verified Care Providers: When matching properties (landlords only)
• Property Owners: When matching requirements (care providers only)
• Service Providers: Email services, analytics platforms (Google Analytics), hosting providers
• Professional Advisors: Lawyers, accountants, insurers when necessary
• Regulatory Bodies: When required by law (e.g., CQC, HMRC)

We never sell your personal data to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Typically:

• Active inquiries and ongoing matches: Duration of engagement plus 6 years
• Unsuccessful submissions: 2 years (in case of future opportunities)
• Financial records: 7 years (for tax and legal compliance)
• Marketing consent: Until you withdraw consent

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, contact us at info@supportedlivingpartners.co.uk

8. Cookies and Analytics

We use Google Analytics 4 to understand how visitors use our website. This includes:

• Anonymized IP addresses
• Pages viewed and time spent on site
• Form interactions and conversion tracking
• Device and browser information

For detailed information about cookies, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL/TLS encryption for data transmission
• Secure hosting infrastructure
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

10. International Data Transfers

Your data is primarily stored and processed in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses, adequacy decisions).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.